Elite Pro Services Technical Support

Remote Access Center

Your EPS Technician will direct you to the recommended remote support option.

You will need to communicate with the technician in order to facilitate remote service. You can use your Instant Messenger or Skype to talk with the technician. If you communicate via telephone, please be aware that toll charges may apply. Our area code is 405. See Communication Options for more information.

Communication Options

If you haven't purchased services, please visit the Support Center for available service options.

Option 1

Download CrossLoop for Windows

Option 2

Use Windows Remote Assistance (XP, Vista)

XP Users:

• 1: Open the Help and Support Center by clicking Start (bottom left corner of your screen), and then clicking Help and Support.
• 2. Under Ask for Assistance, click Invite a friend to connect to your computer with Remote Assistance.
• 3. Click Invite someone to help you.
• 4. Choose one of the options for sending the remote assistance invitation (or ask the Technician), and then follow the directions. The Customer must also select a time period when the invitation will automatically expire. Ask the Technician for assistance in choosing the time period (an average time is one hour).
• 5. The Technician will need to enter the password which you have set.
• 6. After the Technician initiates the session, the Customer's computer verifies the password that the Technician entered.
• 7. The Customer receives a notification stating that the Technician wants to start the session now and the Customer is prompted to start the Remote Assistance session.
• 8. Customer starts the session.
• 10. It is best if the Customer does not move the mouse or type when the Technician has control because the session responds to both users inputs, which causes the mouse to behave erratically.

Note: In Windows XP Home Edition, the Customer must be using an Owner account. The Customer must be able to transfer a file to the Technician. The Customer can send a file automatically through the Help and Support Center by using Microsoft Outlook Express or Windows Messenger. Therefore, the user must have set up Outlook Express or Windows Messenger. The Customer can also save the file and send it to the Technician by using any other means of transferring a file.

Vista Users:

Open Remote Assistance by clicking the Start , clicking All Programs, clicking Maintenance, and then clicking Windows Remote Assistance. Follow the instructions from your support Technician.