
Your EPS Technician will direct you to the recommended remote support option.
You will need to communicate with the technician in order to facilitate remote service. You can use your Instant Messenger or Skype to talk with the technician. If you communicate via telephone, please be aware that toll charges may apply. Our area code is 405. See Communication Options for more information.
If you haven't purchased services, please visit the Support Center for available service options.
Connect using Mikogo
Use Windows Remote Assistance (XP, Vista)
XP Users:
Note: In Windows XP Home Edition, the Customer must be using an Owner account. The Customer must be able to transfer a file to the Technician. The Customer can send a file automatically through the Help and Support Center by using Microsoft Outlook Express or Windows Messenger. Therefore, the user must have set up Outlook Express or Windows Messenger. The Customer can also save the file and send it to the Technician by using any other means of transferring a file.
Vista Users:
Open Remote Assistance by clicking the Start
, clicking All Programs, clicking Maintenance, and then clicking Windows Remote Assistance. Follow the instructions from your support Technician.
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